Community/Experience Cloud Interview Questions

 Community Cloud /Experience Cloud:

1) What is community cloud/Experience Cloud ?

Community cloud is a platform to connect with customers, partners, and employees.customers can view records (case,order), share documents, images etc.We can directly communicate with Agents to resolve problems. Community cloud renamed as Experience Cloud in Spring 21.

From now community Builder,community workspace called as Experience Builder and Experience workspace.

2) May i know Spring 21 major updates about terminology in community/Experience cloud?

Below are the major updates given by salesforce in Community cloud.

Community cloud changed to Experience Cloud
Community changed to Site or Experience Cloud site
Lightning community changed to Experience Builder Site
Lightning community template changed to Experience Builder template
Lightning community theme changed to Experience Builder theme
Lightning community page changed to Experience Builder page
Salesforce Tabs + Visualforce community changed to Salesforce Tabs + Visualforce site

3) How can you create community/site user?

Basically, we can create user in 2 ways.
1) Open community link and go to registration to create user.
2) create a contact and click on 'Manage External user' button and select 'Enable Customer User'. This will allow you to create community User.

4) What are the types of communities/sites in salesforce ?

There are 3 types of communities in salesforce.
1) Customer community
2) Partner community
3) Employee community

5) Can you explain types of community licenses in salesforce?
There are 5 types of licenses in community/Experience cloud.
1) Customer Community
2) Customer Community plus
3) Partner Community
4) External Apps
5) Channel Account

6) How many communities can create per org in salesforce?
100

7) Difference between Customer community and Partner community?

Customer Community : Customer Community used for Business-to-consumer(B2C) communities.In this communities we can engage with both organizations and customers.
Supported Objects :
1) Account
2) Contact
3) Case
4) Discussions
5) Solutions

Partner community : It is a Business-to-business(B2B).It is used to engage with resellers, distributors, brokers.

Supported Objects :
1) Leads
2) Opportunities
3) Quotes
4) Campaigns

8) What is Employee Community in salesforce ?
Employee Community is used to access to Employees with in your org. Users will have access to standard objects like account,Contact, Activities. They not able to access cases which are created by customers.

9) How many types of Employee Community licences available in salesforce ?

There are two types of Employee Community licence:
Lightning Platform Starter
Lightning Platform Plus

10) What is the difference between customer community and customer community plus licence ?
We cannot access reports and dashboards from customer community licence.

11) Learnown client needs knowledge articles to display in his community.which community License he should select to display knowledge articles?
Knowledge Articles access available for all license types.

12) How many custom objects can be created in community ?
10 custom objects per license

13) How to use your lightning component in Experience builder/Community Builder ?
implement - forceCommunity:availableForAllPageTypes

14) How to get Network id in salesforce?
Network.getNetworkId();

15) What is the theme template used for you customer community ?
Customer Service

16) Is it possible to Community users log in using Facebook and Google ?
Yes, it is possible using Auth Provider and Registration Handler.

Community Cloud latest Questions

Community cloud practice testCommunity/Experience Cloud Interview Questions